Hiring: Technical Service Supervisor
Company: LATICRETE International
Location: United States / Remote Status: On-Site (Bethany, CT Headquarters / Regional)
Employment Type: Full-Time
Seniority Level: Mid-Senior level
Estimated Salary: $85,000 - $115,000 per year (Market standard for construction building materials technical supervisors in the United States)
Industry: Building Materials / Construction / Chemicals
Company Overview
LATICRETE International is a leading family-owned manufacturer known worldwide for high-performance tile, stone, and finishing installation systems.
For over 65 years, and through three generations, LATICRETE has brought innovative engineering solutions to more than 100 countries.
The Hartford Business Journal has recognized us as one of Connecticut’s top family-owned companies. Our mission is simple, we aim to improve the built world and the lives of those who build it.
We believe in integrity, teamwork, and loyalty, and you see it in our inclusive, collaborative environment. LATICRETE invests in sustainable community initiatives and sets the bar for product development in our industry.
Key Responsibilities
Operations Supervision: Direct and organize daily schedules, assign tasks, and manage the technical service team’s workload.
Team Management: Lead technical service representatives—hold staff meetings, track attendance, and handle annual performance reviews.
Technical Asset Curation: Research, draft, and update Technical Data Sheets, technical advisories, architectural details, and product application guides.
Architectural Advisory: Offer expert support to architects, general contractors, and distributors on building material choices and substrate prep.
Complaint Mediation: Oversee investigations and resolve customer product concerns within set financial and quality guidelines.
On-Site Coordination: Manage field requests, phone consults, and set up on-site contractor training with regional sales teams.
Audits & Compliance: Run audits at satellite sites and represent the technical department during ISO quality management reviews.
Experience & Qualifications
Industry Tenure: At least 7 years of hands-on work in building materials, industrial chemicals, or construction.
Technical Support Background: Minimum 3 years in technical customer support, engineering advisement, or field testing with building products.
Management Competency: Solid experience leading small- to mid-size teams, scheduling shifts, and setting operational KPIs.
Architectural Literacy: Comfortable reading blueprints, familiar with commercial installs and construction science.
Linguistic Versatility: Speaking a second language fluently is a big plus but not required.
Physical Requirements: Able to lift and move samples or field equipment up to 50 pounds regularly.
Technical Skills Required
Deep experience with Enterprise Resource Planning (ERP) systems—Oracle EnterpriseOne preferred.
Strong skills working in Customer Relationship Management (CRM) platforms, especially CRM On Demand.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Understanding of ISO quality systems, auditing, and engineering standards verification.
Apply Now
If you’re a driven technical professional ready to level up your management career at a respected, global construction brand, and you value full healthcare, 401k matching, tuition reimbursement, and 13 paid holidays, send your resume to our talent pipeline.