Hiring: Desktop Support Engineer
Company: Infosys
Location: Omaha, NE (On-site)
Employment Type: Full-time
Seniority Level: Associate / Entry-level
Estimated Salary: $55,000 - $75,000 per year (Market standard based on desktop support roles in Omaha, NE)
Industry: IT Services & Consulting
Company Overview
Infosys is a global leader in next-generation digital services and consulting, enabling clients across more than 50 countries to navigate their digital transformation journeys. Powered by an AI-driven core and agile execution, Infosys helps enterprises deliver peak performance and scalable growth.
Within the Retail, Consumer Goods, and Logistics unit, teams collaborate in a vibrant, innovation-driven environment to deliver reliable, high-value technology solutions.
Key Responsibilities
- Administer desktop applications, execute OS deployments, and maintain system configurations for Windows 10 and 11 environments.
- Manage tech refresh initiatives, hardware setups, and end-user computing support while meeting strict SLA targets.
- Assist in basic code refinement and structure alignment according to internal technical guidelines and project specs.
- Execute test cases following structured guidance and test plans to ensure functional requirements are met.
- Participate in troubleshooting and resolving production issues to improve overall system reliability.
- Deliver technical support for physical and virtual meeting spaces to maintain uninterrupted team operations.
Experience & Qualifications
- Experience administering desktop operating systems, particularly Windows 10 and Windows 11.
- Proven ability to troubleshoot hardware, software, and basic network deployment issues.
- Background in executing system refresh processes and managing SLA-driven IT support requests.
- High attention to detail with strong technical problem-solving capabilities.
Technical Skills Required
- Windows 10 / Windows 11 OS deployment, configuration, and administration.
- Desktop application management and IT service management (ITSM) workflows.
- Basic understanding of coding structures, debugging, and execution of test cases.
- Meeting space hardware setup and technical support operations.
Apply Now
To apply for the Desktop Support Engineer position at Infosys, please submit your application through the official Infosys careers portal or your preferred job distribution platform.