Hiring: Technical Support Engineer (L3) APAC
Company: Sumsub
Location: APAC / Remote
Employment Type: Full-Time
Seniority Level: Mid-Senior level
Estimated Salary: $45,000 - $65,000 per year (Market standard for tier-3 global identity verification support roles)
Industry: Information Technology and Services / Computer Software
Company Overview
Sumsub is an industry-leading, full-cycle identity verification and orchestrating compliance platform designed to secure digital ecosystems and drive scalable international growth.
The company provides deep technical infrastructure spanning user and business verification, automated fraud prevention, legal compliance management, and continuous transaction monitoring.
Sumsub’s core framework utilizes a modern no-code workflow interface, allowing global corporations to rapidly adjust analytical rules according to shifting market regulations and custom corporate risk appetites.
Trusted by more than 4,000 global digital brands, including Bitpanda, Bybit, Wirex, Avis, Vodafone, and Duolingo, Sumsub is committed to expanding global financial freedom and structural platform trust through cutting-edge technical innovation and an inclusive, diverse workforce.
Key Responsibilities
Tier-3 Technical Support: Provide high-tier, specialized B2B technical support, advanced system configuration guidance, and deep-dive application troubleshooting for clients interacting with the Sumsub API and verification engine.
Problem Analysis: Execute thorough root-cause technical analysis on complex, multi-layered product issues and construct definitive, logical execution paths for system remediation.
Engineering Escalation: Interface daily with internal product developers and core systems engineers to transfer technical action plans, debug code blocks, and seamlessly manage cases requiring code-level escalation.
Client Liaison: Act as the primary high-visibility technical bridge between enterprise clients and internal product engineering units, translating technical documentation into clear business language.
Omnichannel Support: Maintain communication channels with corporate engineering contacts using direct chat networks, formal electronic mail infrastructure, and targeted outbound diagnostic calls.
Custom Code Scripting: Program, test, and deploy bespoke client-side configurations or automated technical workflows utilizing lightweight scripting languages.
Experience & Qualifications
B2B Engineering Support: Proven professional background functioning in an L3, Tier-3, or Core Technical Support Engineering capacity servicing global corporate enterprise clients.
API Integration Pedigree: Practical background diagnosing software-as-a-service (SaaS) environments, third-party API communication, webhook patterns, and system network requests.
Analytical Reasoning: Superior logic-driven diagnostic capabilities with a proven history of investigating system logs and engineering-level stack traces.
Communication Agility: Outstanding verbal and written English communication skills, equipped to manage high-pressure priority incidents and interface with client-side CTOs or developers.
Fast-Paced Adaptability: Strong desire to learn advanced compliance frameworks, fraud patterns, and biometric identity structures in a fast-growing tech space.
Technical Skills Required
Proficiency in code reading, debugging, or custom scripting using languages like JavaScript, Python, or bash.
Deep knowledge of web architectures, including RESTful APIs, JSON payloads, HTTP status configurations, and SDK implementation layers.
Solid familiarity with diagnostic tooling, such as browser developer tools, Postman API testers, and log aggregation infrastructure (e.g., Kibana, Datadog).
Foundational understanding of identity verification, Know Your Customer (KYC) / Know Your Business (KYB) data schemas, and digital compliance standards.
Apply Now
If you possess the L3 technical acumen and engineering passion required to maintain trust and support security architecture for millions of global users, please apply.
Click the link below to initialize your credentials into our automated tracking pipeline and schedule your preliminary talent assessment screening.