Service Delivery Manager Job in Dubai
A leading tech company based in Dubai is looking for a skilled Service Delivery Manager to lead customer onboarding and solutions delivery.
This role is crucial for completing deployments on time and keeping customer satisfaction at the highest level.
If you have experience in technical network engineering and you excel at managing client expectations, this could be a great career move for you in Dubai.
Job Summary
As a Service Delivery Manager, you'll own the end-to-end process of customer onboarding and service delivery.
You'll lead a team of Technical Support Engineers and Project Managers, working closely with Sales and Customer Success Managers (CSMs) to keep the handover process smooth.
Your main responsibility is to make sure all projects finish on time and meet quality standards, without any delays.
Key Responsibilities
Customer Onboarding: Oversee the complete onboarding and service delivery process.
Project Management: Ensure projects are delivered on time, within scope, and to the highest quality.
Team Leadership: Lead engineers and project managers, and keep coordination strong across different deployments.
Escalation Point: Act as the escalation point for any issues related to onboarding or delivery.
Solution Oversight: Oversee deployment of solutions like WiFi Captive Portals, Location Analytics, Kiosk Applications, and Indoor Asset Tracking.
Risk Management: Identify risks ahead of time and solve them proactively.
Documentation: Maintain a structured system for project tracking, reporting, and documentation.
Experience & Qualifications
Technical Experience: Minimum 3 years of hands-on experience in Wired/Wireless Network Engineering.
Onboarding Expertise: Proven experience in customer onboarding and service delivery (this is required).
Network Knowledge: Strong understanding of Enterprise WiFi, TCP/IP, VLANs, DNS, and DHCP.
Authentication: Solid knowledge of RADIUS / AAA authentication.
Certifications: CCNA (or equivalent) is required; CCNP, PMP, or ITIL are preferred.
Education: Experience working with Windows/Linux systems, cloud environments, and APIs/SDKs.
Skills
- Ability to manage multiple projects and teams in a fast-paced environment.
- Excellent communication and customer-facing skills.
- Business mindset focused on delivery outcomes and customer satisfaction.
- Experience working in large venues (retail, hospitality, healthcare) is a big advantage.
Salary & Location
Location: Dubai, United Arab Emirates.
Employment Type: Full-time professional role.
Who Should Apply (and who shouldn’t)
Apply if you have a network engineering background and know how to lead teams.
Apply if you have an interest in modern solutions like WiFi analytics and indoor navigation.
Do NOT apply if you don’t have the required experience in customer onboarding or delivery management.
Do NOT apply if you lack a solid understanding of technical network engineering (TCP/IP, RADIUS).
Apply Now - Section
Join Dubai’s dynamic technology sector and lead the delivery of innovative solutions.
Quick Advice to Get Hired
Both “Technical Depth” and “Customer Empathy” are key to this role. In interviews, share examples of how you’ve handled complex WiFi deployments (like Wayfinding or Asset Tracking).
If you have a PMP or ITIL certification, mention it—these are highly valued in the Dubai market.
Conclusion
This Service Delivery Manager position in Dubai is a golden opportunity for those who want to combine technology and management.
Your leadership will not only deliver successful projects but also win customers’ trust. We hope your expertise will take our deployments to new heights. Apply today and start a new chapter in your professional career!