Product Support Specialist Jobs in Lahore

Podium, a well-known global technology platform that builds AI Employees (AI Agents) for local businesses, is looking for a fast and dedicated Product Support Specialist to scale its Customer Support operations in Lahore, Punjab, Pakistan. 

Podium's AI ecosystem helps over 60,000 businesses in fields like Auto, Home Services, and Aesthetics boost their revenue. 

In just 24 months, the company has crossed $100M in AI Agent ARR and is growing at an annual rate of 300%.

If you're looking to advance your career in tech support and want to be part of a fast-paced AI company, this opportunity in Lahore is perfect for you.

Salary, Location, and Employment Type

Podium sets the standards for this role based on global practices and the IT sector in Lahore. The main details for this position are as follows:

Job Location: Lahore, Punjab, Pakistan (Corporate Tech Hub).

Organization: Podium.

Role Title: Product Support Specialist.

Employment Type: Full-time (Contract Fulfillment Rules).

Salary: Market-competitive salary package (Best compensation based on your experience and technical expertise).

Job Summary and Responsibilities

As a Product Support Specialist, your main job is to solve problems for Podium customers and guide them in using the platform. You'll use a "human-first" approach to improve the customer experience.

Customer Troubleshooting and Technical Support

Platform Troubleshooting: Answer customer questions about the Podium platform, solve technical issues, and help them with how-to guides.

Omnichannel Interaction: Handle timely and accurate customer interactions through chat, email, phone, and Podium's internal tools.

Product Expertise: Become an expert in Podium’s products and their technical use-cases so you can resolve every issue quickly.

Value Maximization and Internal Collaboration

Value Addition: Go beyond simple issue resolution—teach customers how to get the most value and revenue from Podium's AI tools.

Cross-Department Collaboration: Work with Sales, Onboarding, Account Management, and Retention teams to boost customer engagement and ensure long-term relationships.

Feedback Sharing: Share customer feedback with the engineering and product teams to improve organizational efficiency.

Qualifications and Requirements

We prefer candidates who are eager to learn and have a customer-first mindset.

Required Experience & Skills

Customer Support Background: Solid experience in technical customer support, product support, or a B2B SaaS help desk environment.

Communication Skills: Strong command of English and Roman communication (both voice and written) so you can easily talk with global clients.

Problem Solving: Excellent ability to troubleshoot difficult queries step-by-step and stay calm while solving problems.

Desirable Attributes

Basic knowledge of AI agents, software platforms, or CRM tools is a plus.

Fast learning agility, the drive to quickly pick up new software updates and AI product features.

Role Details

Equal Opportunity & Diversity Protection

Podium is an Equal Opportunity Employer (EEO). This means the company follows a hiring and selection process without discrimination. 

All applicants get equal opportunities based only on their skills and abilities, regardless of race, color, religion, gender, national origin, age, or disability. The company is committed to providing a safe and professional environment.

How to Apply

Tech support professionals living in Lahore who want to work with Podium’s operating principles can submit their applications through the official portal.

Apply Now

Professional Advice

When you submit your resume (CV), make sure you clearly highlight your SaaS or technical support experience.

 If you've worked with chat or voice support tools like Zendesk, Intercom, or Salesforce, list that at the top. 

Podium values people who are data-driven and customer-centric, so in your cover note, mention how you previously solved a major customer problem and motivated them.