Online Account Manager - Local Shops Jobs in Dubai
Talabat, part of the Delivery Hero Group and one of the world’s leading local delivery platforms, is looking for a skilled and energetic Online Account Manager - Local Shops to expand operations in Dubai, United Arab Emirates (UAE).
Talabat’s mission is to make fast, easy, and high-quality delivery right to customers’ doors. Delivery Hero works in about 65 countries, with its headquarters in Berlin, Germany.
If you’re experienced in sales and account management, this is a great opportunity to advance your career in Dubai’s market.
Salary, Location, and Employment Type
As per Talabat’s corporate standards and Dubai’s e-commerce market, here are the main details for this position:
Job Location: Dubai, United Arab Emirates (In-office / Hybrid coordination).
Organization: Talabat (Delivery Hero Group).
Role Title: Online Account Manager - Local Shops.
Employment Type: Full-time (Permanent Executive Track).
Salary: Market-competitive standard salary (A comprehensive compensation package based on your experience, sales portfolio, and negotiation skills).
Job Summary and Responsibilities
Your main goal in this role is to maintain long-term relationships and grow business with partner restaurants and local shops through phone calls and emails. You’ll manage existing accounts and help them boost their sales and promotions.
Account Management and Business Growth
Business Reviews: Conduct regular business reviews with partner accounts, find new ways to increase revenue, profitability, and market share.
Relationship Maintenance: Stay in constant contact with clients and restaurants via phone and email, resolve their operational issues.
Content Optimization: Keep restaurants’ online menus updated and optimize their content, like delivery time and Minimum Order Amount (MOA).
Commercial Renegotiation and Digitalization
Commission Renegotiation: Renegotiate commission rates when renewing old contracts to strengthen commercial relationships.
Advertisement Sales: Collect pictures for brand menus, sell banner ads, and manage Talabat branding stickers and newsletters for restaurants.
Promotions & Vouchers: Work with existing restaurants to generate food coupons, special promotions, and discount vouchers to drive sales.
Digital Transformation: Guide restaurants towards digital tools like subscribing to online payment gateways, activating backlinks, splash pages, and social media buttons (Facebook button).
Data Integration: Share SalesForce CRM updates, contact reports, and 30-day activity plans with management.
Qualifications and Requirements
We’re looking for a flexible professional who can hit targets on time and close strong commercial deals with clients.
Required Technical Skills & Experience
Education: Bachelor’s Degree in Business Administration or a related field is a must.
Experience Level: Minimum of 1 year in sales, telesales, or account management.
Negotiation Skills: Excellent ability in handling clients and renegotiating commercial deals.
Language Fluency: Full proficiency in both Arabic and English (written and verbal communication).
Software Tools: Good knowledge of Microsoft Excel to easily create restaurant analysis sheets and sales reports.
Flexibility: Ability to work under tight deadlines and adapt to changing business targets.
Role Details
| Feature | Details |
| Industry Sector | On-Demand Delivery, Food-Tech, & Q-Commerce |
| Core Software Suite | SalesForce CRM, MS Excel Systems, & WLA Interfaces |
| Communication Focus | Telephonic Account Handling, Email Pitching, & Retainers |
| Parent Entity | Delivery Hero SE (Listed on Frankfurt Stock Exchange) |
Why Join Talabat Dubai?
Talabat offers a fast-paced, highly professional environment where you get to work with one of the biggest delivery networks in the world.
Working in a business hub like Dubai, you’ll have direct exposure to networking with top owners in retail and restaurant industries.
Talabat’s culture is based on team collaboration and performance-driven growth, so every sale and contract optimization opens a new path for your career advancement.
How to Apply
If you’re in Dubai and meet the sales criteria, you can apply for this vacancy online through Talabat’s official careers portal.
Apply Now
Professional Advice
When you submit your application, make sure to highlight data-driven results at the top of your resume (CV). For example, clearly mention how you “increased restaurant revenue by 15% in your last company” or “improved client retention rate using SalesForce CRM.”
Since Arabic language and negotiation skills are crucial for this role, be sure to mention your bilingual capabilities and B2B client handling experience in your cover note or summary to make it easier to get shortlisted.