Installed Base Manager Opportunity at Hitachi Energy Germany

Hitachi Energy is playing a leading role in electrification and building a sustainable energy future worldwide. 

We're looking for a skilled Installed Base Manager in Mannheim, Germany to strengthen our Business Unit Service. 

This isn't just about data management; it's a brilliant opportunity to create long-term value through customer retention and service growth. If you're an expert in technology and strategy, this role is perfect for you.

Job Summary

As Installed Base Manager, you'll be the owner of Hitachi Energy's equipment and solutions portfolio in Germany. 

Your goal is to turn installed base data into commercial and operational strategies to boost service revenue and customer loyalty. 

You'll work together with Sales, Service, and Marketing teams to maximize system uptime and the penetration of service contracts.

Key Responsibilities

Portfolio Ownership: Actively manage the installed base portfolio, including monitoring data quality and lifecycle status.

Strategy Execution: Develop and execute new plans to increase service revenue, upgrades, and customer retention.

Growth Identification: Find new opportunities for growth through modernization, retrofits, and spare parts.

Collaboration: Work with Sales and Service teams to create targeted campaigns and customer engagement plans.

Data Analysis: Analyze KPIs and data to support forecasting and better decision-making.

Process Standardization: Standardize installed base processes and reporting tools.

Interface Management: Act as a link between commercial teams and operations to ensure customer satisfaction.

Experience & Qualifications

Educational Background: Completed education in Engineering, Business, or a relevant field.

Professional Experience: Solid experience in Sales, Project Management, or Service Management.

Language Skills: Full fluency in German and English to easily connect with local and global teams.

Technical Understanding: Basic knowledge of power grid technologies and electrification systems.

Skills

• Expertise in data analysis and strategic thinking.
• Ability to lead and work with cross-functional teams.
• Customer-centric mindset focused on building long-term relationships.
• Skill in using modern digital tools and CRM systems.

Salary & Location

Location: Mannheim, Baden-Württemberg, Germany.

Compensation: Hitachi Energy offers a market-competitive salary and outstanding benefits.

Job Specifications Table

Who Should Apply (and who shouldn’t)

Apply if you live in Germany and have experience driving data-driven growth in the energy sector.

Apply if you know how to turn complex data into actionable business strategies.

Do NOT apply if you're looking for remote work—this role requires on-site presence in Mannheim.

Do NOT apply if you don't have an interest in technical service management or sales lifecycle management.

Apply Now

Hitachi Energy employs over 50,000 people worldwide and works toward a mission of sustainability. If you want to be part of this sustainable energy future, apply now.

Go to the official Hitachi Energy careers portal and submit your updated resume for this position in Mannheim. We welcome people from all backgrounds.

Quick Advice to Get Hired

What matters most for selection at Hitachi Energy is your "Analytical Mindset" and experience with "Lifecycle Management." In the interview, show how you've used data to increase service revenue before. 

Understanding the German market and having some knowledge about Hitachi's technologies (like transformers, high-voltage) can push you ahead of other candidates.

Conclusion

Working with Hitachi Energy in the heart of Germany, Mannheim, is a chance not everyone gets. You'll earn a great salary and help solve global energy challenges. 

We're sure your strategy will take our service sector to new heights. Apply today and give your professional journey a fresh start with Hitachi!