Call Center Operator Jobs in Lahore
Grey Solutions, a fast-growing player in customer service, is looking for skilled and fluent English-speaking Customer Support Agents / Call Center Operators for its Gulberg, Lahore office.
We offer a dynamic workplace that values people who help customers and solve problems in a professional way.
If you have experience with international campaigns (US/UK) and you’re ready to work night shifts, this full-time office-based opportunity could be just what your career needs.
Salary, Location, and Employment Type
Here are the basics of the role, according to Lahore’s BPO and call center market:
Job Location: Gulberg, Lahore, Punjab, Pakistan (Office-Based).
Organization: Grey Solutions.
Role Title: Customer Support Agent / Call Center Operator.
Shift Timings: Flexible (includes night shifts).
Salary: Market competitive (great package based on your skills and experience).
Job Summary and Responsibilities
In this role, you’ll represent the company to international clients. Your main job is to make sure every customer gets a quick and accurate answer to their questions.
Key Responsibilities:
Omnichannel Support: Handle inbound and outbound customer interactions through calls, live chats, and emails.
Customer Inquiry: Respond to customer issues and questions quickly, accurately, and politely.
CRM Documentation: Keep a complete record of all customer interactions, complaints, and follow-ups in the CRM system.
Team Collaboration: Work with internal teams to make service delivery easier and better.
Qualifications and Requirements
We’re looking for candidates who have a strong command over English and want to grow with us for the long term.
Experience: At least 1 year of international customer service experience (especially with US, UK, or Canadian clients) is required.
Language Skills: Full fluency and skill in spoken and written English.
Communication: Excellent interpersonal and communication skills so you can handle even tough customers with ease.
Flexibility: Willingness to work night shifts or on a flexible schedule.
Career Mindset: Candidates looking for a stable, long-term, growth-focused job.
Role Details (Entity Signals)
| Feature | Details |
| Work Model | 100% Office-Based (Gulberg, Lahore) |
| Channels | Inbound/Outbound Calls, Email, & Live Chat |
| Target Markets | International Campaigns (US, UK, Canada) |
| Core Software | CRM Systems & Interaction Logging |
Why Join Grey Solutions?
Grey Solutions gives its employees a great professional environment where you get the chance to work to international standards.
The central location in Gulberg makes the office easy to reach. We offer not just market-competitive salaries but also wide opportunities for career growth to high-performing agents.
If you want to join a stable company and further polish your professional communication skills, this is the right place for you.
How to Apply? (Professional Advice)
If you live in Lahore and meet all these requirements, send your application by email as soon as possible.
Application Process:
You can share your updated resume (CV) at the following email address:
Email: [email protected]
Professional Advice:
When sending your CV, write "Application for Customer Support Agent - Lahore" in the subject line. If you have past achievements in up-selling, customer retention, or excellent CSAT (Customer Satisfaction) scores, make sure to highlight them in your CV.
During the interview, your English communication and confidence will be the main things we look at.