Hiring Regional Manager of Customer Success in Paris

Megaport, a major leader in the world of tech and cloud services in the Greater Paris Metropolitan Region, is looking for a skilled and energetic Regional Manager of Customer Success right now. 

This role is perfect for people who know how to lead a team, deepen customer relationships, and boost company revenue. 

If you want to be part of an international environment in beautiful France, a place that values new ideas and professional growth, this opportunity is made for you.

Job Summary

As Regional Manager, your main job is to lead a high-performing team of Customer Success Managers (CSMs). 

Your goal is to make sure customers aren’t just happy with our product, you want them to keep expanding their business with us. 

You’ll report directly to the Sr. Director of Customer Success and roll out the company’s strategy throughout Paris. You’ll also use data tools like Salesforce and Power BI to monitor customer health and eliminate churn risks.

Key Responsibilities

Team Leadership: Lead and coach your team to help them level up their skills and performance.

Retention Strategy: Build proactive strategies to keep customers engaged and stop them from leaving.

Expansion & Upsell: Look for chances to upsell and cross-sell within existing customers, and run campaigns to do it.

Cross-functional Collaboration: Work with Sales, Product, and Engineering teams to create the best customer experience.

Onboarding & Renewals: Manage the onboarding of new customers and make sure contract renewals for existing ones go off without a hitch.

Reporting: Prepare regular reports on team KPIs like retention and expansion pipeline.

Voice of Customer: Gather customer feedback and share it with internal teams so we can keep improving our product.

Experience & Qualifications

Experience: 3-5 years in Customer Success or Account Management, including at least 2 years in a leadership role.

Industry Knowledge: Experience working in fast-paced industries like Cloud, SaaS, or networking.

Education: Bachelor’s degree in Business, Marketing, or a relevant field (or equivalent experience).

Data Skills: Ability to understand customer data and metrics and make decisions based on them.

Skills

• Great at coaching and people management.
• Skilled with tools like Salesforce and Power BI.
• Able to set priorities in tough situations and adapt to changing circumstances.
• Excellent communication and interpersonal skills to build strong client relationships.

Salary & Location

Salary: Competitive base salary plus performance-based benefits.

Location: Greater Paris Metropolitan Region, France.

Job Details Table

Who Should Apply (and who shouldn’t)

Apply if: You’re passionate about leading teams in the tech industry and want to work in Paris.

Apply if: You’re data-driven, and you know how to boost customer retention.

Don’t apply if: You have no leadership experience or background in the SaaS industry.

Don’t apply if: You can’t handle pressure or don’t believe in team collaboration.

Apply Now

If you want to join the Megaport team, get your updated CV and cover letter ready. You can send your application through the company’s official portal. Remember, Megaport always contacts candidates only through their official email (@megaport.com).

For questions: Reach out at [email protected].

Quick Advice to Get Hired

In your interview, focus on your people management skills and Net Revenue Retention (NRR) stats. Show them how you’ve reduced churn and grown revenue from existing accounts before. Doing some research on the Paris market can also give you an edge.

Conclusion

This Regional Manager role at Megaport Paris can take your career to the next level. It’s a golden opportunity to work for a company that offers perks like birthday leave, wellness programs, and global transfers. 

We truly believe that with your leadership and Megaport’s platform, success is just ahead. Take the leap and apply today. Best of luck!