Customer Operations Manager Opportunity in Berlin
As a leading name in medical cannabis production and supply, DEMECAN’s mission is clear: make life better for patients.
Right now, the company is looking for a skilled and enthusiastic Customer Operations Manager for their Berlin office.
This isn’t your average customer service job. Here, you’ll be building the whole customer experience from the ground up and turning it into something truly professional. If you want to join a modern, fast-growing healthcare startup in Berlin, this is your chance.
Job Summary
As Customer Operations Manager, you’ll be the key connector between the company and their customers, especially pharmacies.
It’s not just about answering questions, you’ll actually build the whole department from scratch. You’re in charge of introducing new tools and CRM systems, setting up processes, and making sure every customer gets top-notch service.
This Berlin-based role gives you the freedom to turn customer feedback into real growth for the company. Your job isn’t just to close tickets, you need to deliver real solutions.
Key Responsibilities
Department Building: Set up and maintain professional customer operations from the start.
Direct Communication: Handle customer and pharmacy questions and orders by phone, email, and chat.
Process Development: Create FAQs, call scripts, and internal procedures.
System Integration: Select and set up new ticket systems and CRM tools.
Refund Management: Work with pharmacies to solve refund and delivery issues.
Feedback Loop: Collect customer feedback and pass it to the product and operations teams to improve service.
KPI Tracking: Set reaction time and solution rate KPIs and report on them.
Experience & Qualifications
Education: Bachelor’s degree in Business Administration (BWL), Health Management, or a related field.
Experience: Internship, part-time job, or student worker experience in customer contact.
Language: Full proficiency in German (C2) and excellent English (B2).
Tech Savvy: Quick learner when it comes to new software and tools.
Healthcare Interest: Interest in the health sector is a big plus, but not a must.
Skills
- Hands-on Mentality: Spot and solve problems yourself instead of waiting.
- Process Thinking: Ability to understand and improve business processes.
- Communication: Guide clients calmly and clearly, even in tough situations.
- Analytical Thinking: Use data and feedback to make better decisions.
Salary & Location
Salary: Competitive salary, plus a €50 monthly voucher and a pension scheme.
Location: Berlin, Germany (with the option to work remotely one day a week).
Job Details Table
| Category | Details |
| Seniority level | Entry to Mid-Level |
| Employment type | Full-time (Unbefristet) |
| Job function | Customer Operations & Support |
| Industries | Medical Cannabis & Healthcare |
Who Should Apply (and who shouldn’t)
Apply if: You live in Berlin and enjoy building new departments.
Apply if: Your German skills are top-notch and you want to be part of healthcare innovation.
Don’t apply if: You prefer to stick to old, set-in-stone processes and don’t like taking initiative.
Don’t apply if: Speaking German (C2) and English (B2) is hard for you.
Apply Now
If you want to help DEMECAN change patients’ lives, apply today. In your application, tell us why you’re the right person for this role and how your hands-on experience will help the company grow.
You’ll get 30 days of annual leave, Urban Sports Club membership, and tons of chances for professional growth. Send in your CV and motivation letter right away!
Quick Advice to Get Hired
DEMECAN is growing fast, so in your interview, talk about times you took initiative or solved real problems.
Show them you’re not afraid of new tools like CRM or ticketing systems, you actually enjoy setting them up. Your grip on the German language and professional tone will play the biggest role in your selection.
Conclusion
This Customer Operations Manager job in Berlin gives you a chance to make a name for yourself in a unique industry.
Working at a place like DEMECAN brings respect and lets you learn about the latest side of modern healthcare. We believe your management skills will take the company’s customer service to new levels. Trust your abilities, and don’t miss this golden opportunity. Good luck!!