Boost Your Career in Germany: Customer Service Role at Friedrich Binder
Friedrich Binder GmbH & Co. KG is a respected family institution that's been making a mark in the world of jewelry chains for more than 111 years.
With over 250 employees and business in more than 50 countries, this fourth-generation company is now looking for a dedicated and hardworking Customer Service Representative at Mönsheim, Germany.
If you want to work in an environment where tradition and modern trends blend perfectly, this might be the ideal opportunity for you.
Job Summary
In this role, you’ll be a primary contact for our national and international clients. Your main goal is to understand what customers need and handle their requests in a truly professional way.
From managing offers to coordinating delivery schedules with production, you’ll have a range of responsibilities. This position is for those who excel at communication and want to actively contribute to business growth.
Key Responsibilities
Customer Support: Provide complete support to national and international customers to keep them satisfied.
Order Management: Process and track offers and orders quickly and accurately.
Production Coordination: Check and follow up on delivery schedules with the production team.
Client Communication: Maintain ongoing contact with clients through video calls, phone, and email.
Data & Platforms: Build customer assortments and keep online platforms updated.
Event Representation: Represent the company at trade fairs and customer visits.
Growth: Help find new customers and expand the client base.
Experience & Qualifications
Education: Completed commercial training.
Experience: Several years of experience in key account management or customer service.
Language: Full command of English or French at negotiation level.
Technical Skills: Comprehensive knowledge of MS Office and ERP systems.
Industry Knowledge: Previous experience in the jewelry or fashion industry is a big plus.
Skills
- Excellent negotiation and communication skills.
- Solution-oriented mindset.
- Highly organized and able to work independently.
- Team-player attitude.
Salary & Location
Salary: Attractive package + profit-sharing and retirement plans.
Location: Mönsheim, Germany (On-site).
Job Details Table
| Category | Details |
| Seniority level | Mid-Senior Level |
| Employment type | Full-time |
| Job function | Customer Service & Account Management |
| Industries | Luxury Goods & Jewelry |
Who Should Apply (and who shouldn’t)
Apply if you have solid customer service experience and are fluent in English/French.
Apply if you’re ready to work on-site in Germany and interested in the fashion industry.
Don’t apply if you’re searching for remote work or lack negotiation experience with international clients.
Apply Now
Want to be part of Friedrich Binder’s 111-year-old legacy? Don’t wait. Prepare your updated CV and experience certificate before applying for this position. We’re looking for a leader who’ll join our team and help drive growth. Submit your application today!
Quick Advice to Get Hired
Highlight your experience in Key Account Management and ERP systems on your resume. If you’ve worked with international clients before, share specific examples in your interview to boost your chances of being selected.
Conclusion
This role in Germany’s jewelry industry can give your career a new identity. Friedrich Binder isn’t just a company, it’s a family that values every employee. We believe your communication skills combined with our platform will write a new success story..