VP, Client Services Job in London
EVERSANA INTOUCH® is a global marketing agency network that delivers top-tier media and creative services to the life sciences industry.
We’re looking for an experienced VP, Client Services, based in London, to take the lead on our flagship accounts. In this role, you won’t just manage clients—you’ll build strong senior-level relationships and look for new ways to grow the business.
This is a highly responsible position in the world of healthcare and pharmaceutical marketing, where you’ll guide cross-functional teams and create digital strategies that make a real difference in patients’ lives.
If you’ve got expertise in strategic partnerships and financial management, this could become a game-changer for your career.
Salary, Location, and Employment Type
Here’s what you need to know about pay and location:
Job Location: London, England, United Kingdom (Hybrid/On-site options)
Expected Salary: £150,000 - £200,000 per year (Based on experience and industry benchmarks)
Employment Type: Full-time (Permanent)
Working Hours: 40 hours per week (Monday to Friday)
Job Summary and Responsibilities
As VP of Client Services, you act as the bridge between agency and client. You’re responsible for the account’s financial health, client retention, and team performance.
Key Responsibilities:
Strategic Partnership: Serve as a trusted advisor for key global and regional clients, building long-term partnerships.
Business Growth: Boost revenue from existing clients through upselling and cross-selling, and help with new business pitches.
Financial Management: Oversee account profitability, forecasting, and billing to make sure margins stay healthy.
Team Leadership: Mentor the client services team, review their performance, and foster an inclusive culture.
Global Coordination: Make sure multinational account teams are operationally aligned and following a consistent strategy.
Risk Management: Spot risks affecting clients or agency partners early and find solutions.
Process Innovation: Use new tools and technologies to improve client service models and workflows.
Qualifications and Skills
For this senior role, these skills and experiences are essential:
Experience: 12 to 15 years working in an agency, consulting, or healthcare/pharma industry.
Leadership: Proven ability to lead cross-functional teams and mentor others.
Education: Bachelor’s degree in Business, Marketing, Journalism, or Communications.
Marketing Mastery: Recognized as a thought leader in digital marketing and integrated communications.
Commercial Acumen: Strong track record meeting P&L targets and finding business growth opportunities.
Technical Understanding: Deep knowledge of technical development processes and marketing analytics.
Travel: Must be willing and able to travel about 30% of the time.
Role Details
| Feature | Description |
| Seniority Level | Vice President (Executive) |
| Industry | Marketing, Healthcare, Life Sciences |
| Employment Type | Full-time |
| Company | EVERSANA INTOUCH |
| Travel Requirement | Up to 30% |
Who Should Apply (Cultural Fit)
We value leaders who are patient-minded and make every decision in the best interest of patients. If you put client happiness first and respect diversity, EVERSANA INTOUCH could be the right place for you.
Apply Now & Professional Advice
Ready to join one of the top healthcare marketing teams in London? Apply today.
Application Advice:
Be sure to highlight projects where you met P&L targets or grew flagship accounts. Compliance and strategic insight are extremely important in the pharma industry.